Welcome to 23 Wine & Whiskey

To enter the 23wineandwhiskey.com website, you must be of the legal drinking age within your country. In the UK this is at least 18 years of age and in the US at least 21 years of age.

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Cancellations, Complaints and Returns

1.1   You cannot amend an order online after it has been placed. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible on 0116 285 6100

1.2   In the event of a complaint please contact the Store concerned if it refers to a particular order, alternatively you can email customerservice@23wineandwhiskey.com providing as much information as possible about your order. All complaints will be acknowledged within 48 hours of receipt and you can expect a full resolution of your complaint within 72 hours. You will be informed in the event of any delay in resolving your complaint.
1.3   23 Wine & Whiskey from which you purchased your Products will provide either a full refund or replacement for any Product that is faulty if we are notified of the faulty Product within seven (7) days of your order being collected. This does not affect your statutory rights.
1.4   The return of Products faulty or otherwise will not be accepted seven (7) days after you have collected them.
1.5   If we require faulty bottles to be returned to us we will arrange this with you at your convenience.  We will not be responsible for the cost of returning any Products returned unless they are faulty.
1.6   All refunds will be made via the Website only within three (3) to five (5) working days and not at a Store, however, our Store will be happy to assist you.
1.7   Proof of purchase must be provided to obtain a refund and Products must be returned to us in the same condition they were in when they were collected by you.