Welcome to 23 Wine & Whiskey

To enter the 23wineandwhiskey.com website, you must be of the legal drinking age within your country. In the UK this is at least 18 years of age and in the US at least 21 years of age.

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DAMAGED PARCELS

 

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

DAMAGED GOODS

We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please be aware that to ensure safe delivery

Decanter stoppers or other small items may be packed individually within your parcel,

Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and

Bulky packaging may be sent in separate parcels.

In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.

1 Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.

2 Please retain the product, box and all packaging until instructed by us.

WRONG GOODS

If you have received an incorrect item in your order, let us know straight away by calling us on 0116 285 6100. Customer Services representatives are available Monday to Friday (9am - 6pm BST), and will be happy to assist you.

LOST GOODS

In the unlikely event that goods are misplaced on their way to you, 23 Wine & Whiskey will ensure a replacement is sent directly to you, if available.

All discrepancies with the contents of your order must be reported to our Customer Services team on 0116 285 6100 within 48 hours of receipt of your order. Customer Services representatives are available Monday to Friday (9am - 6pm BST), and will be happy to assist you.

Where a replacement item is not available due to it being discontinued or the original item being a "One Off" we will reimburse your for the full cost of the item only. No compensation will be paid.